Shipping the package
As a general rule, packages are sent within 15 days of receipt of payment, through the usual courier service of the Real Fábrica de Cristales, with tracking number and delivery without signature. If you prefer certified shipping, an additional charge will apply. Contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link so that you can track your order. Shipping costs include handling and packaging costs. We advise you to group all your items in the same order. We cannot combine two different orders, and Shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items. You should review your order immediately after you have received it. Any damage or damage suffered during transport must be reported within 24 hours of receipt. After this time, neither the transport agency nor the Royal Crystal Factory will be held responsible.
The products are packed with expanded polyurethane adapting to the shape of each piece and protecting it for transport.